Privacy Policy
Last updated: 20 August 2025
Ored Auto Detailing ("we", "us", "our") operates our online platform to support auto detailing services, booking and payments, service records, and customer communications. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our site or receive services from us. Our business address is Building 12, Al Corniche Street, Suite 3A, West Bay, Doha, Ad Dawhah, 22311, Qatar. For questions or to exercise your rights, contact us at info@oredauto.cyou.
Information We Collect
We collect information that helps us provide detailing services, process payments, schedule appointments, and improve our service.
Personal information
- Contact details: name, email address, phone number, and postal address.
- Vehicle information: make, model, registration, VIN, service history, and photos of your vehicle.
- Payment and billing data: payment method identifiers, billing address, and transaction details (we do not store full card numbers; card data is handled by third-party payment processors).
- Communications: messages you send to us and records of our responses, appointment notes, and consent preferences.
Usage and device data
We collect technical information automatically when you visit our site, such as IP address, browser type, device identifiers, pages visited, and interaction data. This data helps us operate, secure, and improve our platform.
Cookies and tracking
We use cookies and similar technologies to provide functionality, remember preferences, analyze site usage, and deliver relevant communications. You can control cookies through your browser settings; however, disabling certain cookies may affect site features and booking functionality.
How We Use Your Information
- To provide and manage detailing services, schedule and confirm appointments, and communicate about services and vehicle care.
- To process payments and issue invoices and receipts.
- To respond to inquiries, provide customer support, and manage service records.
- To improve our services, analyze usage patterns, and personalize communications and marketing where permitted.
- To comply with legal obligations, prevent fraud, and protect the safety and security of our customers and property.
Legal Bases for Processing
Where applicable (for example under the EU General Data Protection Regulation), we rely on one or more legal bases to process personal data, including:
- Contract performance: processing necessary to provide services you request (e.g., appointment scheduling and payment).
- Consent: where you have provided consent for a specific purpose (e.g., marketing emails); you may withdraw consent at any time.
- Legitimate interests: for business operations, fraud prevention, improving our services, and ensuring the security of our platform, when those interests are not overridden by your rights.
- Legal obligations: to comply with applicable laws and government requests.
Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers that support our operations, such as payment processors, booking platforms, customer relationship management, communications, and analytics providers.
- Third parties when required by law, to respond to legal requests, or to protect our rights, property, or the safety of others.
- Successors and parties involved in a business transaction, such as a sale or reorganization of our business.
Data Security and Retention
We implement administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no method of transmission or storage is completely secure. We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and business need.
Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including rights to access, correct, delete, restrict or object to processing, and to receive a copy of your data in a portable format. You may also have the right to withdraw consent where processing is based on consent. To exercise your rights, contact us at info@oredauto.cyou. We may ask for information to verify your identity before responding to requests.
Cookies and Similar Technologies
We use essential cookies required for site functionality, performance cookies to analyze usage, and marketing cookies to tailor communications. You can manage cookie preferences through your browser settings or device controls. For more details on cookies used, contact info@oredauto.cyou.
Third-Party Links and Services
Our site may contain links to third-party websites and services (for payments, scheduling, or reviews). This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of those third parties before providing personal information.
Children
Our services are intended for adults and not for children under applicable age limits. We do not knowingly collect personal information from children. If you believe we have collected personal data from a child, contact us at info@oredauto.cyou and we will take steps to delete the information as required by law.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post a prominent notice on our site or notify you by other means. Continued use of our platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Ored Auto DetailingBuilding 12, Al Corniche Street, Suite 3A, West Bay, Doha, Ad Dawhah, 22311, Qatar
Email: info@oredauto.cyou
This Privacy Policy is a general template and does not constitute legal advice. For specific guidance, consult legal counsel familiar with privacy laws that apply to your location and operations.